Customer service

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Ultimech offers outsourcing solutions which covers inbound / outbound customer service, full back and office operations.  We provide an excellent customer contact experience adding value in productivity, efficiencies and sales at a low cost with the ability to run 24/7/365 operations. We work closely with our client in order to deliver results against customer’s key business drivers whether that be increased sales, margins or improved customer service levels.

Ultimech supports both small and large volume projects with a 24 hour service. We have great experience in all majority vertical markets such as technology, ecommerce, entertainment, sports, education, gaming and financial services offering 20 languages support.  We provide a complete range of contact centre services for inbound, outbound, email, chat, social media, data entry and SMS. Our inbound capability ranges from customer services, sales order lines, bookings, up-sell, cross-sell, technical support, warranty, retention and billing.

We understand the importance of knowledgeable people in order to deliver exceptional results for our clients. We provide our team members coaching and training and also to share knowledge and best practice. We work hard to enable our clients to be excellent in every interaction with their end-customers.